Secure Shopping

Shopping on PreciseBits is safe. When you place orders on PreciseBits, all of your order information, including your card number and delivery address, is passed through our server. Our secure server uses Secure Sockets Layer (SSL), which encrypts your order information and transmits it to us. SSL technology, the industry-leading standard, is designed to prevent someone other than PreciseBits from viewing and downloading your information.

Privacy

PreciseBits will not trade, rent or sell your personal information, your survey responses or any other specific details about you or your household that are collected by PreciseBits.com without your authorization. We may provide aggregate statistics to reputable parties about the visitors to our Site, but these statistics will not include any personal or private information that identifies you.

Credit Card Orders

PreciseBits accepts Visa, MasterCard, and American Express as payment. All orders are processed through  Our Merchant services terminal, and will show as PreciseBits on your credit card statement. If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification, but we will make all attempts to correct the issue before canceling an order.

While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. To ensure that your order is shipped as quickly as possible, please send a money order, certified check or use your credit card. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.

We accept most institutional purchase orders (military, government, schools and universities). You can either FAX or mail your P.O.; however, if you are faxing your P.O., we require that you also mail us the original. A simple application for purchase order customers must be filled out before we can process your order.

We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. Certain sale merchandise, products with uncertain availability, items priced under $10.00 and discontinued items may not be backordered. We only charge shipping once per order and will not charge you twice for orders containing backorders. (Oversized items may be more) Backorders shipped to international addresses or via "Express" shipping methods will incur special shipping charges with each shipment.

PreciseBits ships all over the world. Please send payment in the form of an International Money Order in U.S. Funds, or use your credit card. Under no circumstances will we falsify invoices or shipping labels.

Many PreciseBits products, which do not exceed box size restrictions, can be shipped to Canada and other international countries.

Complete instructions for returning merchandise are printed on the back of your PreciseBits invoice. Please carefully read those instructions if you need to return an item. We will accept merchandise for return that was purchased from PreciseBits within 30 days of receipt. There is no restocking fee for unopened returns. The merchandise must be in new and unused condition and in its original packaging.  We do not accept returns via COD or billed to PreciseBits in any way.

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.

If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you call us before taking any action.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call or e-mail us immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

We accept no responsibility for damage and/or loss of materials or tools incurred during operation of a CNC machine. In most cases it is very difficult or impossible to determine whether damage was actually due to some type of equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into CNC systems or problems caused by incompatibility between CNC components and out tools.

Any consequences arising out of the purchase or resale of merchandise purchased from PreciseBits is the responsibility of the seller, not PreciseBits. Also, please note that most items we offer are intended for use in the USA. International radio frequency and electric current requirements are the responsibility of the buyer. Under NO CIRCUMSTANCES will PreciseBits be held responsible or liable for damages incurred directly or indirectly from the operation or construction of any product sold of produced by PreciseBits. It is the operators responsibility to safely operate any equipment or tools. If you feel you cannot do this, return your items unopened. 

All prices, pictures and descriptions on this site and all other PreciseBits publications are subject to change. PreciseBits maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, PreciseBits reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. PreciseBits sells to many hobby shops across the world, and is not responsible for their individual pricing practices.